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CDK Global

CDK Global

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Car dealer CRM software

Vendor Info

History

ADP currently serves auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers throughout North America and internationally. Together with Reynolds and Reynolds (R&R) both vendors capture approximately 80 percent of the DMS market in the US. As one of only three public companies in the DMS industry (the others are Dealertrack and Quorum), ADP Dealer Services offers a complete DMS business suite with applications for Business Office, Front End, Fixed Operations and Dealership Wide needs. The ADP Drive system is the company’s latest platform that is also available as upgrade version Drive XL including Fast Lanes, Executive Desktops and mobile capability. Drive and Drive XL are offered as ASP (Application Service Provider – ADP will host dealer’s data) and on-site server solutions (dealer has server on premise). Recent product introductions include ADP ServiceEdge (for service appointments, service walk-around, and inspection), and ADP Telephony in the Cloud (ATC hosted collaboration platform powered by Cisco). ADP also offers lean entry-level DMS systems. While ADP Websuite is closed for new sales, ADP Dash is still available with a much lower price point than ADP Drive. ADP also runs one of the biggest certified third party access programs in the industry covering over 150 vendors. A certified program guarantees a secure, bi-directional and real-time data transfer between ADP and the dealer’s preferred third party vendor.

Contact Info:

Phone Number
847.397.1700

Features

What is Tekion?

Elead is a web-based automotive customer relationship management (CRM) platform designed for car dealerships of any size. The system integrates with a range of dealership management systems (DMS) and third-party data providers, and supports multiple communication channels, including phone, text, email, video, and direct mail. A native mobile app for Android and iOS enables users to connect with their customers from any location, and offers driver’s license and VIN scanning capabilities, manager and salesperson views, daily statistics and activities, and more.

Typical customers

  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises

Typical customers1

  • Freelancers1
  • Small businesses1
  • Mid size businesses1
  • Large enterprises1

Typical customers

  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises

Vendor Reviews

JD

Joun D.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

  • Likelihood to recommend

    8/10

Features, click to call integration

Reviewed 11 months ago

Our experience with elead has had its ups and downs. Some errors were made during integration for our group which resulted in many months of changes to get it setup properly and some data leak occurred. Support has always been good but communication needs improvement.

  • Pros

    Features, click to call integration

  • Cons

    Reporting should break down lead sub-sources

Response from the owner

11 months ago

Thank you very much for taking the time to write this review. We are very pleased to have been highly evaluated.

Suggested Alternatives

Contact with CDK Global

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